Returns & Exchanges
At CostumeBox, we want you to be thrilled with your purchase, which is why we offer a 100-day return policy for items in original, unworn condition. Whether the fit isn't right or you've changed your mind, our hassle-free process ensures you can shop for your next event with total confidence.
Check Eligibility
Ensure your items are unworn, in their original packaging, and still have all tags attached before starting your return.
Initiate Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack and Post
Print your prepaid shipping label, securely package your items, and drop the parcel off at any authorized postage location.
Receive Refund
Once our warehouse team inspects your return, we will process your refund or store credit within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing