Frequently Asked Questions
Everything you need to know about your next transformation.
How long does shipping take for my costume?
We offer standard shipping within 3-5 business days and express shipping options that can arrive as early as the next business day for most metropolitan areas.
What is your return policy if the outfit doesn't fit?
We offer a 30-day easy return policy. Items must be unworn, in their original packaging, and include all accessories to be eligible for a full refund or exchange.
How do I choose the correct size?
Each product page features a detailed size chart specific to that brand. We recommend measuring your chest, waist, and height to ensure the best fit before ordering.
Are the accessories included with the costume?
Included accessories are listed under the 'Product Includes' section on each page. Items like shoes, wigs, and props are often sold separately to allow for customization.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later services like Afterpay and Klarna.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.